After a thunderous hailstorm last night, I lost my Internet connection. Blinking green on Modem's #2 DL light, no activity on the #3 UL light. This morning I saw that the TRIA's top assemby had several cracks and holes, and the shield over the horn was completely shattered by the icy asteroids. I took it inside, let it air dry, wrapped the unit in plastic and fashioned a cover for the horn, after tweezing out a half dozen plastic shards, sealed it all up and reinstalled. Result... Bingo, I'm back on line.
Question for Viasat... can you ship me a replacement unit? I'll return this damaged one in that packaging. And is there a charge for this?
Thank You,
Cave In
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