I recently had Exede 12 installed & discovered that it was interfering (hum bars on tv, etc.) with electronic devices in my home. A DirecTV installer (who had been a WildBlue installer) discovered that the dish was grounded to the house & that in his experience, the Exede LNB has been known to cause RFI interference when grounded to the wiring of a residence. We disconnected the Exede dish ground wire from the house & the problem was solved. The DirecTV installer suggested that I drive a separate ground rod just for the Exede dish & ground it to the wire. When asked, he said that if not grounded, the modem's life expectancy may be reduced somewhat, but that internet service would not be affected.
I called Wildblue tech support & they offered to send an installer to solve the problem, with the caveat that I may be charged for the call out. Well, sure enough, I talked to the installer before he arrived & said he would have to charge me $50.00 plus the cost of materials to ground the dish separately from the house. Since the task was a no brainer project, I cancelled the service call.
As a new customer, I'm a bit disappointed with Exede's problem ownership attitude with new customers once you sign on the dotted line. I had an earlier issue regarding networking (Excede Hijacked my Network) which I posted here earlier, which I also had to resolve on my own.
Has anyone else out there encountered this grounding issue & if so, what consequences (if any) are there to just leaving the dish disconnected from the house ground?
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