I'm not sure where to post this as there is no "DishNet" section, but I just started 4 (!) Dishnet DSL accounts and some use WildBlue and some Exede. We have not had these accounts even 1 month and 2 of the accounts are completely drained of GB allotted for the month, when no one is even in the house or building to use the web.
This is a large farm estate, with the owners rarely there. I am in an office and use the web 24/7. This office account has normal usage and the rate seems fine (it says I have about 4 GB of 10GB remaining for the month (after a whole month's usage).
However, I just set up the last account on Aug 19 out in the farm manager's home and within 3 days, Dishnet claimed all 10GB for the month were gone (!) These are people who rarely use the internet and only to look at Youtube or send email (these are older people in their 50s who are generally working about 12 hours on the farm so they're not in there all day and night on the internet or gaming or anything). I do not know how it is possible for this to drain like this.
I just paid another $100 to have them come yesterday and move the entire Dish and modem to a different building (the farm manager's stable) and paid for an extra 1GB for the month to just be able to set it up and give the farm manager more GB to have some usage. At this location only the farm manager (not his wife) can use the account to check email or look Google something, look at Craigslist, etc.
As soon as the Dishnet technician left I checked the website for the usage and it claimed we now only had .7GB remaining. How is it possible to use 300MB doing nothing but setting up the modem and testing the speed?
Now I've checked our other 3 accounts and one of them (in the main house) says we only have 2GB remaining. This is an EMPTY house. No one is living in it at the moment. The only usage has been me setting up the routers and testing them and walking away.
It is possible the modems are doing this????? If this is the kind of usage we'd get, these accounts are useless for us. When the home estate owners do come to stay, they will want to use their iPads, etc and actually use the internet!
How on earth is this possible?????
I just put new Apple Extreme and Apple Express routers throughout as we have historically had horrific Wifi and minuscule DSL speed through Centurylink (landline phone company). We are in a remote part of Virginia where we have no other choices and are desperate. We get no Verizon signal there either, so we can't use our phones for this.
Can someone tell me how to check the modems or what we can do? We are on a 700 acre farm quite far from other neighbors so I can't imagine that someone can hijack the signal unless they're so tech savvy they have some giant equipment and have our password to do so. Is this possible from such a distance? We can't even get a signal if we walk out of range of the routers - how could someone be getting it from acres and acres away?
Any help or insight is really appreciated. Thanks!
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