Lost internet this morning at 8:30a local. Made a quick scramble to alternate system while on a long phone call ... then started investigating the problem nearly 2 hours later. Rebooted everything ... but could not reach the Modem Status page through my normal measures (home WiFi router > Modem). Connected ethernet directly to the modem and found the comms between modem and TRIA: 'No Workie.' (That is a worrisome status! Went outside to check my dish ... phew, all looks well from a distant, visual inspection).
Phoned Exede Customer Service for Support. Nope, they were experiencing a system outage (affecting Dallas area but not necessarily me). "Please try again in 1 hour?" Great.
Eventually, my modem page updated to show a system download in progress. Twenty minutes later: we are up and running.
SW Version now shows: UT_3.7.0.3.0
Anyone else? Any known urgencies that caused such a large "timeout" during the start of the (local) business day?
EDITED TO ADD: So reading back in the forum, I see y'all reported this update in JULY. I wonder if mine needed to reload it ... or if my modem really was behind on its updates. Sure was a long hiccup (2+ hours of outage).
↧