Well, I've had Exede for a little over a month now, and have been pretty satisfied with the speed and reliability....until this past week.
I've started getting frequent dis-connects, and my speed is all over the map.
Yesterday, at 12 noon, I was disconnected.
After doing power-cycles on the modem, router and PC for more than 8 hours, I finally called C.S.
Hold time was only about 2 mins, and the rep was friendly (and American, lol).
She tried to reboot my modem a couple of times with no success, so she setup a service call. She thinks the modem needs to be replaced.
Unfortunately, the earliest available appointment isn't until Wednesday...4 days after loss of service.
So, in the meantime, I'll have to tether my phone to my PC for internet...using up my small data allowance in the process!
Even though there will be no charge for the service call (less than 90 days into contract), I have to say, I'm not very happy right now.
What happens if the "new" modem decides to go out after my 90-day "grace period"?
If Exede thinks that I'm going to pay $149 to replace a their modem that I'm leasing, they're crazy.
I hope this is a rare occurence, and not a preview of things to come.
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